Terms and Conditions

About Us


'Yarnundyed-Knits' is a brand name of AC Wood Speciality Fibres Limited.
AC Wood are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the address below.
Our Contact details: AC Wood Speciality Fibres Limited Inmoor Road Off Cross Lane Tong BD11 2PS United Kingdom
Tel: + 44 (0)1274 471274
Email: info@knitglobal.com


Disputes

AC Wood take great care to ensure that all aspects of any sale and products are met with the highest standards. If you are unhappy with any aspect of our products and services please do not hesitate to contact us by email or in writing to the above address. This does not affect your statutory rights. Please note that these are photographic represenations and despite our best efforts shades may appear slightly different to the actual yarn. NB:- Please note that all knitting terms such as DK, Aran, 4ply. Lace etc are not absolute technical specifications and thus are not fixed criteria. Also please note that whilst we produce these yarns to given terms using the established technical yarn counts for these, different fibres will give rise to different results in knitting terms. We therefore also can specify the industrial yarn count and length as alternate guide on request
Making A Purchase


Making a purchase could not be easier. This is our landing site where you can browse all the items we sell. To purchase an item you will be redirected to our store website. There you can add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.



Shipping And Handling


1 items £4.70 + Vat 2 items £6.60 + Vat 3 items £8.40 + Vat 4 items £10.00 + Vat Over 4 items we charge a nominal 20 pence per item Free delivery for total orders of over £500 in value (ex VAT) EU (mainland) 1 item £5.50 + Vat 2 items £9.50 + Vat 3 items £12.50 + Vat 4 items £15.00 + Vat Over 5 items we charge an additional nominal amount of 50 pence per item Up to 3 items will be shipped by post, over 3 items by courier within Europe As a limited company we are obliged to pay VAT on all postage or courier charges within UK and the EU


Delivery Schedule

We deliver your order right away. We will normally send your order to you in 5 business days. International orders are generally received in under 14 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If you are within the EU member states (non UK) and can provide a VAT number then we can set the system to invoice excluding Vat.


Credit Card Security

Credit Card transactions are undertaken through PayPal.


Guarantee

We will refund any item within 30 days provided the goods are in their original state.


Weights and Lengths Please note that we try to reach as near to the stated weights and lengths as is possible and work to a commercial tolerance of +/- 5% based on conditioned weight of 18.25% moisture It is not possible to guarantee every hank or cone to be exact and thus we try to work within the above tolerances. If you are unhappy with either a weight or a length issue on any of our yarns please contact us at info@knitglobal.com

Yarn Care - After Sales As our yarns are made mainly from natural materials and sold in their undyed state we would recommend that any garment directly knitted is hand washed or machine washed on a wool cycle at no more than 30 degrees and allowed to dry on a flat surface. This includes yarns marked as ‘superwash’, whilst this process will improve the wash ability it is not a process that can eliminate milling or shrinkage usually brought on by washing in higher temperatures or by tumble drying. An alternative is to dry clean and we suggest that you speak to the dry cleaning professional about the composition of any garment before doing so. We cannot advise on suitable dye stuffs as they differ in terms of use and application. AC Wood cannot take responsibility for any dye or washing process subsequent to purchase



Privacy Policy

Yarnundyed Knits, do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.